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Important Changes to Your Water Billing Cycle
Frequently Asked Questions: Changes to Water Billing Cycle
If your 12-digit account number begins with 01 or 03, you are currently in Cycle 1 or 3 and your billing cycle will be affected by this change. Customers with account numbers beginning with 02 will not see any changes. Example account number: 0123-45678-91-0
This change in your billing cycle is part of our efforts to improve our billing process and provide better service to our customers. Historically, water meters were read door to door. Thanks to a newly installed meter reading system, we are now able to gather reads remotely. This updated technology also allows us to notify customers of potential issues (such as leaks or high usage) in a timelier manner, which can help save our customers money. By combining this new software and having all water & sewer customers on the same billing cycle, our staff can be more efficient in helping customers.
Yes, your bill will be prorated for the amount of days between your last meter read and the new meter read.
Yes, your new due date will be on or around the 5th of each month.
Beginning in July, your bill will be generated on or around the 17th of each month.
Your meter will be read between the 7th – 10th of each month.
If you are already enrolled in auto-pay, you do not need to make any changes. Your payment will be processed as usual on your new due date. To sign up for auto-pay or email billing click here.
Just this one time.
No, there will be no changes to your account number or billing address.
Absolutely! Payments can be made online by clicking the left navigation link named: Online Payment & Bill Search.
Click this link for Auto-Pay and eBill Authorization or you can always find it in the future on the left navigation tab of the Utilities Department page.
Possibly. If you are one of the customers currently in Cycle 1 your meter reading cycle for the bill that will be generated on July 17th will be shorter than usual, therefore resulting in a lower monthly ready to serve charge, which is based on meter size. If you are one of the customers currently in Cycle 3, you will not receive a bill on 7/5, only on 7/17. Therefore, your billing cycle will be 10 days longer. Come August 2023, your bill will return to normal as you will be back on a full 30-31 day meter reading cycle.
For those who have a past due balance from June, that balance will transfer forward onto your July bill. If you are currently in shut off status, please visit our Shut Off Assistance page for a full list of resources.
Please feel free to call our offices at (517) 264-4821 or submit your question online by clicking here.